Our account
During our tenancy at Reveal Playa Vista, my wife was sexually harassed by an on-site maintenance employee. We reported it to management. Rather than the matter being resolved, we were pressured toward a non-disclosure agreement and the employee remained on staff. In the course of speaking up, we learned we were not the only ones — there were other reports of sexual harassment connected to the same staff member, and we came to learn of other seriously improper behavior at the property as well.
Because of the situation, the prior management (Greystar) acknowledged the severity, released us from the lease early and waived the outstanding balance and early-termination fee — in writing, and verbally on a (assumingly recorded) call where Greystar's own accounting manager confirmed we owed nothing ($0.00), because we had not broken the lease. That should have been the end of it.
Then the property changed hands. The new management (Sentral) ignored Greystar's waiver, revived the "outstanding" balance that had already been forgiven, and reported us to collections — damaging our credit over a debt we did not owe. When we raised the harassment again, we were told there was nothing further they could do — and our subsequent written requests for documentation went entirely unanswered. Later, we confirmed the employee who harassed my wife was still employed and working at the property.
We have preserved the full record: dates, correspondence, and management's written replies (including the waiver and the NDA offer). We also reported the matter to the Los Angeles Police Department. The timeline below is drawn directly from that documentation.
Timeline
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April 10, 2024 — the complaint
Weeks after the incident, a sexual-harassment complaint regarding a maintenance employee was reported to on-site management in writing — with the harassing remarks quoted verbatim.
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The response
Instead of resolution, we were steered toward a non-disclosure agreement — three weeks after the report, the employee was still working on-site as if nothing had happened. We ultimately left our home before the lease ended to feel safe, and later learned of multiple other reports involving the same employee — and of other seriously improper behavior at the property.
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Mid-2024 — lease released & balance waived (Greystar)
Prior management acknowledged the situation, released us from the lease, and waived the outstanding balance and early-termination fee — in writing, and verbally on a recorded call where Greystar's accounting manager confirmed we owed $0.00, because we had not broken the lease.
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April 2025 — new ownership reverses the waiver (Sentral)
After the property changed hands, the new management ignored Greystar's waiver and revived the already-forgiven balance — the first collection-agency notice arrived in April 2025, damaging our credit over a debt we did not owe.
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Sept 5, 2025 — "under investigation"
Management acknowledged the report and said the matter was being reviewed.
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Sept 15, 2025 — referred to "local authorities"
Management stated there were "no additional steps" they could take and directed us to the police.
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Sept 19, 2025 — documentation requested, no response
We formally asked, in writing, for the basics: who authorized the collections report, the documents behind the claim that we broke the lease, and the employee's current status.
For the record
This isn't a vague complaint. Below is our public Yelp review documenting what happened, alongside a screenshot of management's own written offer: waiving the $5,259.38 outstanding balance and the $7,182 early-termination fee — which would also have returned our $1,000 security deposit — in exchange for a settlement agreement and an NDA. The same balance was later sent to collections, and the deposit was never returned.
If this happened to you
You have options, and most of them cost nothing to start. Sexual harassment of a tenant by a property's staff is a fair-housing matter — you can file with the agencies below, and many fair-housing attorneys take these cases at no upfront cost to you.
California Civil Rights Department
File a housing complaint for sexual harassment or retaliation. (800) 884-1684.
HUD — Fair Housing
File a federal Fair Housing Act complaint. (800) 669-9777.
Housing Rights Center (Los Angeles)
Free, local fair-housing help and referrals. (800) 477-5977.
RAINN — Confidential support
Free, confidential support for survivors of sexual violence. 800-656-4673.
If a wrongful balance was reported to collections, you can also dispute it with Equifax, Experian, and TransUnion and file a complaint with the CFPB at consumerfinance.gov.
Frequently asked questions
What is this site?
A documented, first-person account by former residents of Reveal Playa Vista about a sexual-harassment complaint involving an on-site maintenance employee, and how management (Greystar, then Sentral) responded — including a balance that prior management waived in writing, which new management revived and reported to collections.
Is this verified, or just opinion?
It reflects our own documented experience, supported by records in our possession — including management's written waiver of the balance and our correspondence — and a report we filed with the Los Angeles Police Department. We invite others with similar experiences to come forward.
Something similar happened to me at this property. What can I do?
You can share your experience using the form above, anonymously if you prefer. You may also file a housing complaint with the California Civil Rights Department and with HUD, and contact a fair-housing attorney or the Housing Rights Center — see the resources above.
Why share this publicly?
Residents deserve to make informed decisions about their own safety and housing. Everything stated here reflects our documented experience and the records in our possession.